FAQs

1. Q: Why do I choose you?
   A: We are one of the web first online stores and has been helping the fashion-conscious look fabulous since 2006, We aim to be exciting and innovative, offering our customers the fashions they product. Most important is we are safe and guaranteed.

2. Q: What forms of payment do you accept?
   A: kaahaa.com employ 100% safe third-party payment platform for paypal, Paypal payment platform accepts Visa, MasterCard, Discover, American Express and so on.

3. Q: Do you charge sales tax on any item?
   A: We do not collect sales or use taxes. We will send out your parcel as a "gift"  and mark the value in low, but we can't promise no sales tax. If you have encountered a sales tax, would you please pay, thank you!

4. Q: Do you allow Cashier's Checks or Money Orders?
   A: kaahaa.com employ 100% safe Paypal payment platform. Paypal payment platform accept Cashier's Checks or Money Orders.

5. Q: About the order process
   A: we make that place the order from us is as secure and simple as possible. You could make order from our web site online.
At first, Please add all the products you want into the shopping cart and then follow the instructions to complete the order form and submit, getting your order number. ( Please record this order number for further inquiries ).
And then ,After you place the order, we will check soon and then send the invoice include the shipping cost to you within 1~3 day.( If There are not any email from us within 1~3 day hours since you get the order number, there must be some problem incurred during the process of submitting your order. Please get in touch with us soon, thank you.)
Third, after you receive the invoice ,please pay soon and tell us the information .So that we could check your pay, and send the parcel to you in time, and then we will tell you the tracking number, so you could check online.

6. Q: What should I do when fail to place order?
   A: 1. Use other browsers. There're many browsers you can use, such as IE, Firefox, Google chrome, Safari, Opera, etc.
      2. If it still doesn't work, you can copy the goods list including item number, size and color; send us by email together with your username on our site, and also your full shipping address. We'll place the order for you and then let you know.

7. Q: Can I confirm stock status with you before payment?
   A: Yes, after you place the order, we'll check and inform you which items are out of stock, and then send the invoice to you. But as you know, our stock status is changing every hour, so we can't promise that the items will be still in stock when we prepare your order.

8. Q: What will happen if there are out-of-stock items in my order after payment?
   A: So as not to delay your order, we'll send out the ready items on time and then recalculate the item prices and shipping fee. All excess payment would be credited to your next order. If you want, we can also refund to your PayPal account.

9. Q: Why my cart is empty when I open it again next day?
   A: Because our system stores the cart in the cache of the browser, so once the cache has been cleared, the cart will be empty.

10. Q: Why should I sign up for your Daily Deals Email?
    A: By signing up for kaahaa.com's email, you'll be among the first to know about special promotions, the availability of new product, limited-time special offers, coupons and many other exciting features to help you get the most out of what kaahaa.com has to offer! We never rent, sell, or share your personal information. For further details please view our privacy policy.

11. Q: Are you authorized to sell the brands you advertise on your site?
    A: Yes, kaahaa.com is an authorized online retailer of all brands sold on our site, and we only sell original merchandise (no knock-offs or fakes here!).

12. Q: How can I choose my size?
    A: For every category we do offer an size chart or specific size description under the page below,please measure carefully before your buying.
    
13. Q: Can I exchange my item,size or shipping address?
    A: Yes you can but you have to inform us before your item is shipped. Please note we can't do the exchange once we have shipped your order.

14. Q: What can cause my order to be delayed?
    A: If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
      We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.

15. Q: The item I want is out of stock. What do I do now?
    A: kaahaa.com is very sorry that the item that you need is out of stock. Please you wait. Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly.

16. Q: If registered account and password forgot, How to do it?
    A: I'm sorry, please change a new email, register, due to security issues, whether your own or other people, we will not provide your password and account (Suggestion: please remember your account and password before registration).

17. Q: How do I unsubscribe from any of your mailing lists?
    A: Email us at kh@kaahaa.com and one of our customer service representatives will unsubscribe your email address.

18. Q: How do I know my product size?
    A: About Size Chart you can click this link : http://www.kaahaa.com/index.php?main_page=size_chart

19. Q: How to contact you?
    A: Please contact this email: kh@kaahaa.com